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Understanding the Safe and Blocked Senders lists

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› Outlook › Rules, Filters & Views › Understanding the Safe and Blocked Senders lists

Last reviewed on May 22, 2022     68 Comments

How the blocked sender's filter works seems to a point of confusion for a number of Outlook users. It does not block the messages sent by those addresses from being downloaded; Outlook needs to download the messages to run the filters.

However, this doesn’t match the user’s expectation of how it should work.

Outlook’s Blocked Senders puts the sender’s address or domain on a list and messages will always be moved to the Junk Email folder. Users expect that Blocked Senders are blocked from the mailbox, not moved to Junk Email. One reason the messages are not blocked is in the event you accidentally add a "good" address or domain to the blocked list. If the mail is dropped, you won't be able to recover it. If it's moved to the Junk Email folder, you might find it.

Creating rules to delete the mail won't work either. The rules run on mail in the Inbox after the Junk email filter has removed all the spam. The messages the rules are supposed to delete are moved before the rule runs.

If the junk mail filter is moving the messages to the Junk Email folder, there is no need to block the sender. Most spammers use an address for a short period then move on to another address and you end up blocking an address that will never send you mail again.

In Outlook for Windows there is a limit to the number of addresses you can add to the Safe and Blocked list combined and you don’t want to fill it up with addresses that are never used again.  You should be able to add approximately 2000 entries, more if you have more domains than full email addresses on the list.

Blocked senders are treated as Junk Email and the messages will be handled the same way as mail filtered by the Junk Mail filter. It's either placed in the Junk Mail folder or deleted, per your Junk mail options.

For this reason, and the reasons listed below, it is highly recommended that you add names to the Safe lists (to avoid false positives) and let the Junk Mail filter take care of the junk. Don't add addresses to the blocked list if the messages are filtered to the Junk Email folder. The blocked list should be short.
Outlook's Safe Sender list

My own blocked list has 2 addresses on it. One is a person who forwards a lot of junk and the other is a newsletter I can't get unsubscribed from. I don't add people I send mail to, to my Safe Senders list because I reply to a lot of people just once or twice and my list would fill up fast, but it is recommended for most users.

If you choose to trust mail from addresses in your Contacts and you created a contact for yourself, all mail sent to you will be trusted.

How many addresses can the safe and blocked lists hold?

If the addresses are long, your list will hold fewer addresses; if they're short or you have a lot of domains on the lists, you'll have more total entries on your list.

For Microsoft Exchange accounts, including Outlook.com and Office 365, total size of all lists combined cannot exceed 510KB (as stored in the data file, not exported as a text file). Once the 510KB limit is reached, Outlook alerts you and additional addresses aren't saved until you remove some from the list.

Microsoft imposed the limit to improve performance, as the lists are stored as a hidden property in the Inbox and duplicated to the local registry. Each time the users synchronize with the Exchange mailbox store, the lists are downloaded. The lists are in the data values 001f041a, 001f041c, and 001f0418 within subkeys of the registry, in a different subkey for each account.

You can estimate the size of your lists as stored in Outlook by exporting the Safe Sender, Safe Recipients, and Blocked Senders as text files and adding the file sizes. The size in Outlook is two to three times larger than the size of the text files.

The safe and blocked lists for POP and IMAP accounts are stored only in the registry.  Each account has its own Safe and blocked list, stored in a subkey under the profile key. The lists are in the data values 001f041a, 001f041c, and 001f0418.

The limit can be adjusted on Exchange Server 2007 or 2010, by adding a new registry key value to the following registry key. This option is not supported on Exchange server 2013 and newer, including Office 365.

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeIS\ParametersSystem\
DWORD: Type Max Extended Rule Size
Value Data: maximum size (in bytes) that you want to allow

Importing a list of blocked addresses from an older version of Outlook is not recommended, in part because these lists often are larger than 512K and Outlook crashes when trying to import them, but also because spammers change addresses so often that lists are outdated within a few months.

If Outlook's Junk email filter doesn't offer enough options, misses too much spam, or you need better Safe and Blocked lists, try one of the many excellent third party anti-spam filters available.

For a list of third party tools, visit Rules and tools to filter junk mail in Microsoft Outlook

Outlook needs to use cached mode with Exchange server mailboxes to filter junk email on the client side. In classic online mode, any junk mail that is filtered is done so by the Exchange server's filter.

For Exchange server junk mail filtering tools, visit Content Control Tools for Exchange Server

Customize the filter?

Is there a way to add a group of selected junk e-mail from the inbox to the blocked senders list all at one time instead of one junk e-mail at a time?

The short answer is simply No. The long answer is that while it seems like a stupid move by Microsoft not to include this functionality, or the often-requested ability to train the filter, they have an excellent reason for not including these options.

Microsoft believes that users should not have to touch the filters period. Any antispam solution should be automatic and good enough to catch most spam, because as we've learned over the years with antivirus software and Windows updates, users aren't particularly good at keeping their programs updated. It also takes time to tinker with antispam settings and filters, time better spent doing anything but configuring the filters.

If the filter is designed right, only a few addresses will need to be added to any of the lists - such as addresses belonging to people you don't want to correspond with or whose messages are mistakenly classified as spam. In fact, adding every address that is used to send spam to the list will result in a long list of names, many of which will never send you another message. In addition, you are limited in the number of names you can add to the safe and blocked lists and would need to spend a lot of time culling the list.

Your goal should be to have a Safe senders list longer than your Blocked senders list. If you need to spend minutes each day (or following each mail pass) adding addresses to your Blocked list, then your Junk Email settings are too low, you don't have the latest filter update, or you need a better spam filter than the one provided with Outlook. Businesses should filter out the spam on the email server, removing spam long before the messages are downloaded to their users desktop.

 

Delete addresses from the Blocked list

If you receive an error that your list is full or want to clean up the list, open the Junk Email Options dialog and delete names from the lists. In Outlook 2010 and 2013, open it from the Home tab, Junk button, Junk Email Options.

Remove names from the blocked list

When you use an Outlook.com account, you need to log into the account online and remove the names from the blocked list (or verify they were removed when you removed them in Outlook.)

More Information

Error: “Cannot Add to the Server Junk E-mail Lists” in Microsoft Outlook
You are over Junk E-mail list limit - Outlook | Microsoft Docs

For more information on Junk email filtering, see
Rules and tools to filter junk mail in Microsoft Outlook

  • Add EU to the International Blocked TLD List
  • Automatically Cleanup Outlook's Deleted Item and Junk Email Folders
  • Blocking Mail From New Top-Level Domains
  • Bulk Add Addresses to Safe and Blocked Senders Lists
  • Don't Get Caught In a Phishing Hack
  • Empty Multiple Deleted Items Folders using a Macro
  • How to Block Foreign Spam
  • Icon is not correct on the Junk Mail Folder
  • Junk Email Filtering isn't Working in Outlook
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Understanding the Safe and Blocked Senders lists was last modified: May 22nd, 2022 by Diane Poremsky

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About Diane Poremsky

A Microsoft Outlook Most Valuable Professional (MVP) since 1999, Diane is the author of several books, including Outlook 2013 Absolute Beginners Book. She also created video training CDs and online training classes for Microsoft Outlook. You can find her helping people online in Outlook Forums as well as in the Microsoft Answers and TechNet forums.

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Dave Cawdell (@guest_219122)
January 25, 2022 8:24 pm
#219122

Current limit for the Blocked list for Outlook 365 is now much higher. I have just under 2,000 addresses blocked (I have many, many, many recruiters sending new job openings to me under multiple addresses). I would guess 2,000, 5,000 or even 10,000. At some point, the size of the file is going to cause your email to grind to a halt.
Current limit for the Blocked list for Outlook 365 is now much higher. I have just under 2,000 addresses blocked (I have many, many, many recruiters sending new job openings to me under multiple addresses). I would guess 2,000, 5,000 or even 10,000. At some point, the size of the file is going to cause your email to grind to a halt.

UPDATE : I just found on a Microsoft site that the limit is the file size 510Kb which, based on my file right now means about 10,000 addresses.

Last edited 3 years ago by Dave Cawdell
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Diane Poremsky(@diane-poremsky)
Author
Reply to  Dave Cawdell
May 21, 2022 11:46 pm
#219307

Correct, the server storage space is 510KB for Office 365 and Outlook.com account - but the storage space is not the same as the size of the file exported from outlook - there will be fewer addresses stored on the server, approx 3 - 4x fewer. The exact count depends on how many entries are domains only (or short addresses).

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MEM (@guest_214972)
March 29, 2020 1:39 pm
#214972

How can I restore blocked sender list that was backed up from outlook express 5

Thanks

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Diane Poremsky(@diane-poremsky)
Author
Reply to  MEM
March 29, 2020 2:10 pm
#214973

What format is the list in?
Are you using Outlook desktop software or Outlook on the web or something else?

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MEM (@guest_214975)
Reply to  Diane Poremsky
March 29, 2020 7:43 pm
#214975

Dear Diane,
Thank you for your reply

I was using outlook express which is included to windows XP, and the blocked sender list is backed up in registry file format (*.reg)

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MEM (@guest_214978)
Reply to  Diane Poremsky
March 31, 2020 11:17 am
#214978

Dear Diane
Thank you for your reply

The blocked sender list was backed up as registry file (*.reg)
I was using Outlook Express which is included in windows XP

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Douglas Cote (@guest_210733)
March 29, 2018 1:52 pm
#210733

Is anyone aware of a bug in Outlook that displays the image download banner at the top, even though the following conditions are true:

- The sender's domain is in the safe sender list
- There are actually NO images in the message

Seeing this in both Office 2016 and 2013.

Thanks,
Doug

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Diane Poremsky(@diane-poremsky)
Author
Reply to  Douglas Cote
March 29, 2018 1:57 pm
#210734

Did you check the message source? External css and web bugs can be blocked. I'm assuming external content is enabled for senders on the safe list... my best guess is that the external content that outlook thinks exists is not on the senders domain.

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dattakafka odell (@guest_204440)
February 8, 2017 2:20 pm
#204440

why does outlook send emails that cannot be blocked? when you try to block it outlook says something to the effect that the address isn't valid. if it isn't valid why was it sent?

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Diane Poremsky(@diane-poremsky)
Author
Reply to  dattakafka odell
February 8, 2017 4:34 pm
#204446

some smtp servers used by spammers allow invalid From email addresses. If you aren't using Exchange server, create a rule to delete all mail that does not have @ in the from address - you can do this one of two ways: next to last rule moves all mail with @ in the address to Inbox & stop processing. last rule deletes all mail. Another way is to use just one rule - delete all mail Except if has @ in From address.

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Robert Holah (@guest_204060)
January 23, 2017 4:25 am
#204060

Hi Diane, I am using outlook.com and implementing your very good recommendations but I have questions. I have noticed emails from the same companies but in a slightly different format. For example, mostly I receive emails from somebody@company.co.uk, I have noticed that more and more companies are using somebody@mail.company.co.uk or somebody@e.company.co.uk. Also, in outlook client, the safe senders address format is @company.co.uk but in outlook.com the @ sign is removed, so company.co.uk is the entry to use. My questions are will a company.co.uk entry in the safe senders list apply to addresses like mail.company.co.uk and similarly will @company.co.uk work for @mail.company.co.uk. I guess I am asking what is the minimum I can use to apply to all versions of the same email address? Is there an underlying rule I should know about.

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Diane Poremsky(@diane-poremsky)
Author
Reply to  Robert Holah
February 8, 2017 4:38 pm
#204447

>> will @company.co.uk work for @mail.company.co.uk
No. The @ tells it to look for the entire domain.

You'll need to test it with company.co.uk - it *might* work. (Using .trade works for messages in the .trade TLD)

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Ken (@guest_204051)
January 22, 2017 9:57 am
#204051

Thanks. This is exactly what I was looking for.

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Ramkumar R S (@guest_194692)
November 11, 2015 6:11 am
#194692

I have a peculiar problem. I have a list of email IDs in the blocked senders list. But when the same sender is sending emails to me, Outlook is still not moving it to Junk folder automatically. I have set "high" in the junk filter option, but not a single email goes to junk automatically,

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Joe Bigler (@guest_191812)
July 8, 2015 9:04 pm
#191812

That's amazing! I tried searching for an answer and all I got was how to set up the spam filter in Exchange or Verizon's email. Thanks.

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